REFUND POLICY

DIGITAL PRODUCTS / DIGITAL DESIGNS

All digital product sales are final due to the nature of customized, downloadable files and your permanent access to them once they’ve been delivered. Thanks for understanding. If you’re not sure if a digital product is a good fit for you, or if you have any questions, please email us at [email protected] anytime and ask all the questions you’d like. (Digital Products and/or Digital Designs includes business cards, flyers, social media kits, social media graphics, Instagram stories, packaging design, box design, bundle wraps, hang tags and the-like.) This includes all instant download products.

PREMADE & CUSTOM LOGOS

If you decide to cancel your order after we’ve started customizing your design, no refund will be given, under no circumstances. *If you order a Vector Fill Add On, no refunds will be given once order has been placed. All sales are final.

PRINTED PRODUCTS

If you decide to cancel a print order after the design process has started, but BEFORE the printing process has started – we will only refund up to 40% of your total order to cover the cost of all the setup and design work. If printing process has already stated – no refund will be given, under no circumstances. There are no returns, reprints or full refunds given. Please double check your proofs, designs and orders and be aware of this policy before ordering.

WEBSITE DESIGN

Retainer fees and/or deposits are non-refundable, even if dates are changed or project becomes cancelled for any reason. You agree that if your website project is cancelled after the retainer fee and/or deposit is made, or if your website is not complete within thirty (30) days of paying the retainer fee and/or deposit, we will terminate this agreement and not design your website, with a loss of the retainer fee by you and no liability to us. Once remaining balance is paid, however, no refunds will be given and this agreement will remain valid.

SUBSCRIPTIONS

If you’d like to cancel any subscriptions, you may unsubscribe within your PayPal account, and you will not be charged effective the following billing period. No refunds will be given for past months.

PRE-ORDERS

Pre-ordered items are 100% refundable up and until the product delivery date.

BRAINSTORMING SESSIONS/LIVE CHAT CONSULTATIONS

No refunds will be given once the brainstorming process has already started or once the consultation has been booked. All sales are final.

Please read full Terms & Conditions for all policies.

By visiting itstheak.com, you are consenting to our Refund Policy.

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