frequently asked questions
WHAT IS YOUR TURNAROUND TIME?
DIGITAL FILE ORDERS: 2-5 business days
PRINT ORDERS: 14-21 business days
HOW DO I SUBMIT MY INFORMATION AFTER ORDERING?
After you place an order, you’ll receive an email confirming the details of your purchase. Simply reply to that email with your information. *I will not email you for details about your design. It is your responsibility to send me all your information.*
CAN I SEND YOU MY INFO VIA DM OR TEXT?
No. All order information must come through my email. This is to keep things organized and eletronically documented in one place.
WHAT IF I FORGET TO SEND MY INFORMATION?
If I get to your order and you have not submitted your information via email, you will be pushed to the back of my queue. If you do not send your information within five (5) days of placing order, you will lose priority service. Please do not order until you are ready.
WHAT IF I DON'T HAVE A LOGO?
WHAT HAPPENS AFTER I SUBMIT MY INFORMATION?
After I’ve received all your information, I’ll customize your design and send a preview to your email for approval. Once you receive your preview, you will receive one (1) complimentary round of revisions to request any minor changes, such as color, typos and the-like. (This does not include a new design.)
HOW LONG UNTIL I RECEIVE MY DESIGN(s)?
You will receive your design(s) in 2-5 business days.
WHAT IF I ORDERED PRINTS?
Once you give permission to print, I’ll start the printing process. You will receive an email with a tracking number once your order ships (approx. 14-21 business days). (Print orders do not include the digital files, but they may be added on for an additional cost.)
WHAT IF I ONLY ORDERED THE DIGITAL DESIGN FILE(s) (NO PRINTS)?
Once you give final approval for your design, I’ll send the final print file in a separate email and close the order.
HOW MANY DESIGN CONCEPTS DO I GET?
Most orders come with 1 design concept. Additional design concepts will have an additional fee. Price depends on the specific product/request.
*Social Media Graphics, Instagram Stories and Instagram Highlights are exceptions. You will receive the # of designs you selected when purchasing.
HOW MANY REVISIONS DO I GET?
It depends on what you order.
Most designs come with one (1) complimentary round of revisions to request any minor changes, such as color, typos and the-like.
Please double check your previews, designs and orders for typos, errors, etc. There will be an additional fees to fix any mistakes after order is closed.
*Social Media Graphics, Instagram Stories, Highlight Covers, Blank Branding Templates, Profile Branding Kits and the-like do not come with a round of revisions.
WHAT IF I NEED MORE REVISIONS?
Any additional minor revision will come with an additional charge. Prices for extra revisions vary, depending on the design and complexity of changes requested.
CAN I USE MY REVISION TO GET A NEW DESIGN?
No. Revisions do not include changes to the overall design. If you want a new design, you will have to purchase a new design.
BUT WHAT IF I DON'T LIKE THE DESIGN?
I specialize in premade designs. The design you see/order is the design you will receive. There are no surprises If you don’t like the design you see, do not order because I cannot provide a refund after the design process has started.
CAN I SAVE MY REVISION FOR A LATER DATE?
No. Your complimentary round of revision will expire after the order is closed. You cannot save it for a later date.
HOW MUCH IS SHIPPING?
I offer FREE shipping on all printed products. No exclusions.
WHAT CARRIER DO YOU USE TO SHIP?
USPS. All packages are shipped 1-3 Day First Class.
IS TRACKING INCLUDED?
Yes. You will receive an email confirmation once your order ships. It will include your tracking information. Please allow at least 24 hours for your tracking to update.
WHEN WILL MY ORDER SHIP?
All print orders are shipped 14-21 business days *from the date you approve your design. I cannot guarantee a specific delivery date for any order. If you have a strict deadline, please order well in advance.
WHAT IF I DIDN'T APPROVE MY DESIGN FOR PRINT?
The 14-21 business day print/ship timeline does not start until you approve your design for print. If you are late approving your design, your print/ship times will be delayed day-for-day.
WHAT IS YOUR REFUND POLICY ON DIGITAL FILE (DESIGN ONLY) ORDERS?
If you decide to cancel your order after the design process has started, no refund will be given, under no circumstances. This includes any add-ons, such as vector files.
All digital product sales are final due to the nature of customized, downloadable files and your permanent access to them once they’ve been delivered.
Please read full Refund Policy for more information.
WHAT IS YOUR REFUND POLICY ON PRINT ORDERS?
If you decide to cancel a print order after the design process has started, but BEFORE the printing process has started – you will only be refunded up to 40% of your total order to cover the cost of all the setup and design work.
If printing process has already started – no refunds will be given, under no circumstances. There are no returns, reprints or full refunds given. Please double check your previews, designs and orders for typos, errors, etc. and be aware of this policy before ordering.
Please read full Refund Policy for more information.
HOW TO USE PRODUCTS
HOW DO I CHANGE MY HIGHLIGHT COVER?
Hold your finger pressed on a highlight. Select “Edit Highlight”. Select “Edit Cover”. Press on the “Image” icon at the beginning of the list. Choose a cover from your camera roll. Select “Done”.
HOW DO I EDIT MY BLANK TEMPLATE?
You can add text to your templates using many free and paid photo editing apps on your phone. I suggest testing multiple apps to find the one you like best.
HOW DO I USE MY SOCIAL MEDIA GRAPHICS?
Social Media Graphics are premade posts that come customized with your logo and brand colors. You can quickly post them to your social media accounts (Instagram, Facebook, etc.) when you don’t have time to create other posts. They’re also a great tool to branding your social media profiles and making your brand more recognizable!
HOW DO I USE MY SOCIAL MEDIA STORIES?
Social Media Stories are premade stories that come customized with your logo and brand colors. You can quickly post them to your Instagram or Facebook stories when you don’t have time to create other stories. They’re also a great tool to branding your social media profiles and making your brand more recognizable!
HOW CAN I PRINT MY BOXES?
I partner with an amazing box printer and will include their information + a discount code with every order. I will send this information when I send your final print files (after you’ve approved your final box design). You do not have to use the printer I suggest. You are free to get your boxes printed anywhere you’d like.
WILL YOU CUSTOMIZE MY DESIGN?
Yes. All premade designs will be customized with your logo, brand colors, etc. to fit your brand.
WHAT IS A PREMADE DESIGN?
This means the design is premade and will be relisted and made available for others to customize and purchase. You cannot claim copyright to a premade design or any design (premade or not) that includes a sourced graphic.
ARE ALL YOUR DESIGNS PREMADE?
While some designs you see on my social media accounts are not premade, you must assume all designs on my website are premade and that you are purchasing a premade design. Even if you request something specific when ordering and I accept – you are still purchasing a premade design that will be made available to others to purchase and customize.
WHAT SIZE SHOULD I ORDER?
The size options listed are the most common sizes for that particular product. It is your responsibility to make sure the size you are ordering will fit your needs. Please measure before ordering.
WHAT IF I NEED A DIFFERENT SIZE?
Contact me for a custom quote 🙂
WHERE CAN I PRINT MY DESIGNS?
If I have a recommended printer, it will be listed in the product description. If there is not one listed, I do not have a recommended printer for that particular product.
DO YOU HAVE A PHOTO I CAN USE FOR MY DESIGNS?
Yes. I have a few stock photos available to use.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
I cannot guarantee a specific delivery date for any order. If you have a strict deadline, please order well in advance. Contact me if you still have questions.
DO YOU OFFER RUSH SERVICES FOR DESIGN ORDERS?
Maybe. It depends on my schedule and what you want to order. Contact me for more details before ordering. Additional fees may apply.
DO YOU OFFER RUSH SERVICES FOR PRINT ORDERS?
No. I am unable to offer rush services for print orders at this time.
CAN I PURCHASE THE SOURCE FILE FOR MY DESIGN?
No. I do not provide editable source files and they are not available for purchase.
CAN I CALL YOU TO DISCUSS MY ORDER?
No. I only communicate through email/messages to keep everything organized and electronically documented.
DO YOU ONLY WORK WITH HAIR BUSINESSES?
No. I can tailor most of my services to fit your industry and brand. I’ll need more information as to what you’re looking for and I’ll be able to provide a quote.